Read what a few libraries using self-checkout have to say:
At the University of Hawaii Manoa Library they have introduced a "self checkout" service because of their commitment to give the patron a productive and efficient library experience. The self-checkout service is a great way to avoid the line at the circulation desk during peak periods. It allows you to checkout and renew (provided the book is not overdue or has been recalled by another patron) at the same time. Of course, if the patron runs into any problems there will be a staff member available for assistance. http://library.manoa.hawaii.edu/services/self-check.html
The Concord Free Public Library who is currently considering a self checkout system had this to say at their town manager's fiscal 2012 budget meeting on 3/2/11. They would like to install RFID which is an electronic tag within every book and an electronic reader that would allow for self-checkout. "This is not to take away from service, but rather to provide the librarians to give better service via more face-time out from behind the desk," said Town Manager, Chris Whelan. Since 2000, circulation at the library has risen 41 percent, with almost zero increase in staffing. Whelan said the price for this service has been decreasing and they could install it for $140,000. On the prolonged cost of the system they would likely need annual software updates at a cost to the town. http://www.wickedlocal.com/concord/news
The Health Sciences Libraries of the University of Washington has been using the self-checkout technology for about 7 years. They were using a 3M self-check system, which was compatible with their security-gate technology. They wanted to determine if self-checkout could free up time on the information desk so that staff members could address patron questions rather than checkout materials manually. They updated in 2005 with a new Flashcan system from Library Automation Technologies. After quite a few setbacks with installation and challenges with getting the system running they decided that knowing what they know now they would definitely go with self-checkout.
That is very interesting. The library I work at the(SDPL) Mira Mesa Branch Library, is also equipped with a Flash scan automated checkout system. Its presence encourages patrons to approach library employees for specific questions and concerns rather than to merely check out materials.
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